done99 believes that online gaming should always be an enjoyable, recreational activity — never a source of financial stress or personal harm. We have built a comprehensive set of responsible gaming tools into the done99 platform specifically to help Pakistani players stay in control of their spending, time, and wellbeing.
Our Commitments
From the moment you create your done99 account, our responsible gaming framework is working in the background to help you maintain healthy gaming habits — whether you're betting on PSL cricket, spinning slots, or playing live casino.
No person under the age of 21 may open or use a done99 account under any circumstances. Every registration is subject to age verification checks, and ID documents are required before any withdrawal is approved.
done99 lets you set daily, weekly, or monthly deposit limits and loss limits directly from your account settings. Once set, a limit cannot be increased for 24 hours — giving you a built-in cooling-off period before any change takes effect.
You can configure session duration alerts that notify you after a set amount of time spent on the done99 platform. Regular reminders help break extended playing sessions and encourage you to take a step back and reassess.
If you feel you need a break from gaming, done99 offers self-exclusion periods ranging from 24 hours to permanent account closure. During a self-exclusion period, your account is fully locked and no marketing communications are sent to you.
done99's reality check feature sends you periodic on-screen summaries showing exactly how long you've been playing and how much you've wagered in the current session — keeping your spending visible and top of mind.
Our done99 live chat support team — available 24/7 — is trained to identify signs of problem gambling and respond with empathy and appropriate resources. Any player can reach out at any time without judgment.
Minimum Age to Play
Strictly enforced on all done99 accounts
done99 uses government-issued ID verification (CNIC) to confirm every player's age. Accounts suspected of being held by minors are suspended immediately pending investigation.
Age Policy
done99 enforces a strict minimum age of 21 years across all products — including cricket betting, live casino, slots, and PP Live games. This is not simply a regulatory checkbox. It is a genuine commitment to protecting young people from the potential harms associated with gambling.
When you register a done99 account, you are required to confirm that you are 21 or older. Before your first withdrawal is processed, done99 will request a copy of your CNIC (Computerised National Identity Card) or other government-issued identification to verify your date of birth. Any account where the holder is found to be under 21 will be permanently closed and any balance may be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and you believe a minor may have accessed the done99 platform using your device or payment account, please contact our support team immediately via live chat or at [email protected].
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. done99 encourages all players to regularly reflect on their gaming behaviour. If any of the following warning signs sound familiar, it may be time to use one of the responsible gaming tools available on your done99 account or to seek outside support.
Chasing Losses: Continuing to deposit and bet in an attempt to recover money you have already lost, rather than accepting the loss and stepping away.
Betting Beyond Your Means: Wagering money you cannot afford to lose — including funds set aside for rent, bills, groceries, or family obligations.
Neglecting Responsibilities: Skipping work, missing family time, or neglecting daily duties in Lahore, Karachi, Islamabad, or wherever you are based, because of the amount of time spent on gambling.
Hiding Your Activity: Feeling the need to conceal how much time or money you are spending on done99 or other gaming platforms from family or friends.
Emotional Dependency: Turning to gambling as a way to cope with stress, anxiety, loneliness, or emotional difficulties rather than as pure entertainment.
Borrowing to Gamble: Taking loans, using credit, or borrowing money from family specifically to fund gaming activity on any platform including done99.
Self-Assessment
Answer the following questions honestly. If you find yourself ticking more than two or three boxes, done99 encourages you to activate a self-exclusion period or reach out to our support team straight away.
Have I spent more money on done99 this week than I originally planned?
Have I logged into done99 to gamble when I was feeling upset, stressed, or bored?
Have I kept my done99 activity hidden from someone close to me in the last month?
Have I missed a financial obligation — like an EasyPaisa payment or monthly bill — because of money spent gambling?
Have I felt restless or irritable when trying to cut back on how much I gamble?
Have I continued playing after deciding I would stop, repeatedly?
Have I ever deposited more via JazzCash or bank transfer specifically to chase a previous loss?
Self-Exclusion
If you decide you need a break from done99, activating a self-exclusion is straightforward. Once activated, your account is locked, deposits are blocked, and all promotional communications are immediately stopped. Here is how to do it:
Go to done99.ws and log in with your registered credentials. Make sure you are on a secure private connection.
Open your account menu and select "Responsible Gaming" from the settings panel. All available tools are listed there.
Select from 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent self-exclusion. Your choice takes effect immediately.
Confirm your selection. Your done99 account is immediately locked. To end a temporary exclusion before its natural expiry, contact support and allow a mandatory 24-hour cooling-off period.
If you cannot log in or need immediate assistance activating an exclusion, contact done99 live chat support or email [email protected]. We respond around the clock.
Spend Controls
done99 provides a full suite of player-controlled spending limits designed to help you keep your gaming within a budget you are comfortable with. All limits are applied instantly. Increases to limits are subject to a mandatory 24-hour delay before taking effect.
Get Help
done99 is committed to responsible gaming beyond the platform itself. If you or someone you know in Pakistan is struggling with gambling-related issues, reaching out is the most important step you can take.
Our trained support agents are available 24/7 on the done99 platform. They can activate limits, initiate exclusions, and connect you with further resources immediately.
Prefer to write? Reach done99's responsible gaming team at [email protected] with subject line "Responsible Gaming Request" for priority handling.
Sharing concerns with a trusted family member or friend in Karachi, Lahore, Faisalabad, or Islamabad can be a powerful first step. You do not have to address this alone.
Pakistan has qualified mental health professionals and counsellors who specialize in behavioural addictions. Consulting a professional is a sign of strength, not weakness.
Gaming at done99 is entertainment — it should never be viewed as a reliable income source.
Only deposit what you can afford to lose without impacting your daily life or family obligations.
Take regular breaks — done99's session reminders are there to help you do exactly that.
Never gamble when you are under the influence of alcohol, when you are emotionally distressed, or when you are fatigued.
Keep gaming in its place — cricket, PSL betting, and slots are fun. Family, health, and finances come first.
Use done99's deposit and loss limits proactively — before you feel you need them, not after.
Play Responsibly at done99
done99 is Pakistan's most trusted online betting platform because we take player safety as seriously as we take entertainment. Log in today, set your limits, and enjoy cricket betting, live casino, and slots the right way — safely, and within your means.
21+ only | Please gamble responsibly | Full Terms & Conditions apply