done99 FAQ — Everything
You Need to Know

Creating a done99 account takes under three minutes. Visit done99.ws and click the registration button, then fill in your full name, date of birth, mobile number, and a secure password. You must confirm that you are 21 years of age or older and agree to the Terms & Conditions. A one-time PIN (OTP) will be sent to your mobile number to verify it before your account is activated. Pakistani players can register using any valid mobile number — including Jazz, Zong, and Telenor numbers.

done99 requires KYC (Know Your Customer) verification before your first withdrawal is processed. You will need to submit a clear photo or scan of your CNIC (Computerised National Identity Card) — both front and back — along with a selfie holding your CNIC. In some cases, done99 may also request a recent bank statement or screenshot of your JazzCash or EasyPaisa account to confirm your payment method. Verification is typically completed within 24 hours on business days.

On the done99 login page, click "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP via SMS. Enter the OTP on the verification screen, then choose a new strong password of at least 8 characters containing a mix of letters, numbers, and symbols. If you no longer have access to your registered mobile number, contact done99 live chat support with your CNIC details so our team can verify your identity and assist with account recovery manually.

No. done99 strictly prohibits duplicate accounts. Each player is permitted to hold exactly one account. If multiple accounts are detected linked to the same person — identified by matching CNIC, device fingerprint, IP address, or payment method — done99 reserves the right to suspend all associated accounts and forfeit any bonus balances. If you believe your original account has been compromised or you previously closed an account and wish to re-register, contact support before creating a new one.

You can close your done99 account at any time by contacting live chat support or emailing [email protected]. Provide your registered mobile number and the reason for closure. Any remaining real-money balance will be returned to your original payment method (JazzCash, EasyPaisa, or bank account) within 5–7 business days after identity verification. Bonus balances are forfeited upon voluntary account closure. If you are closing due to gambling concerns, done99 recommends activating a self-exclusion instead, which preserves your data and protects you from re-registration.

The minimum deposit at done99 is Rs 500 (PKR) regardless of the payment method you use. This applies to JazzCash, EasyPaisa, HBL internet banking, UBL, Meezan Bank, and standard bank transfer. There is no maximum deposit limit for most verified accounts, though done99 may apply transaction caps based on your account verification tier. Deposits are credited to your done99 balance instantly for JazzCash and EasyPaisa, and within 1–3 hours for bank transfers.

JazzCash deposits at done99 are processed instantly — in most cases your balance is updated within 30 seconds of completing the JazzCash transaction. This makes JazzCash one of the fastest and most convenient deposit methods for Pakistani players. Make sure the mobile number on your JazzCash wallet matches the number registered on your done99 account to avoid any delays. If a deposit is not credited within 15 minutes, contact live chat with your JazzCash transaction reference number.

EasyPaisa withdrawals from done99 are typically processed within 1–4 hours after approval, which usually happens within the same business day if requested before 8 PM PKT. First-time withdrawals may take slightly longer as done99 completes its mandatory KYC verification check. Subsequent withdrawals to the same EasyPaisa wallet are much faster. The minimum withdrawal amount via EasyPaisa is Rs 1,000 PKR, and done99 charges no fees on withdrawals to EasyPaisa wallets.

Yes, done99 accepts deposits via HBL Internet Banking, UBL Omni, and Meezan Bank online transfers. To deposit via bank transfer, select "Bank Transfer" in the deposit section, copy the provided account details, and complete the transfer through your bank's app or branch. Bank deposits typically take 1–3 business hours to reflect in your done99 balance. Always use the exact reference code provided by done99 during the deposit flow — this helps our team match your transaction quickly and credit your account without delays.

done99 does not charge any platform-level fees on deposits or withdrawals. Your full deposit amount is credited to your gaming balance. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own standard transaction charges, which are outside done99's control. We recommend checking your wallet provider's fee schedule. For bank transfers, inter-bank transfer fees charged by HBL, UBL, or Meezan Bank are borne by the account holder.

done99 hosts hundreds of slot titles from leading software providers, including classic 3-reel slots, modern 5-reel video slots, Megaways mechanics, and progressive jackpot games. The average Return to Player (RTP) across done99's slot library sits between 95% and 97%, with many premium titles offering RTPs above 96%. Each game's RTP is listed in its information panel — we encourage players to check before playing. High-volatility slots offer bigger potential wins but less frequent payouts, while low-volatility slots pay smaller amounts more regularly.

Absolutely — PSL cricket betting is one of done99's most popular features among Pakistani players. During PSL season, done99 offers pre-match and live in-play betting on all matches, including markets like match winner, top batsman, total runs, over/under, wicket method, and player performance specials. Odds are updated in real time during live matches. done99 also covers international cricket including Test matches, ODIs, and T20Is involving Pakistan, India, Australia, and other top cricketing nations throughout the year.

Yes. All games on done99 use certified Random Number Generator (RNG) technology, independently audited by recognised testing laboratories. This ensures that every spin, card deal, and dice roll is completely random and cannot be predicted or manipulated. done99's live casino games are streamed from regulated studios with real dealers and physical equipment, providing an additional layer of transparency. done99 operates under an internationally recognised gaming license which mandates regular fair-play audits and compliance reporting.

Yes, done99 is fully optimised for mobile play. The platform runs smoothly in any modern mobile browser — Chrome, Safari, or Firefox — on both Android and iOS devices. You do not need to download a separate app. Simply visit done99.ws on your phone, log in, and enjoy the full range of slots, live casino, PP Live games, and cricket betting from your mobile. The interface automatically adapts to smaller screens, and JazzCash and EasyPaisa payments work seamlessly on mobile too.

PP Live refers to done99's Pragmatic Play Live Casino section — a premium live dealer experience featuring studio-streamed table games including Live Roulette, Live Blackjack, Live Baccarat, and game-show style titles like Mega Wheel and Sweet Bonanza Candyland. PP Live games offer higher betting limits, multiple camera angles, and real-time interaction with professional dealers. Unlike standard RNG table games, PP Live uses physical cards, wheels, and equipment managed by live dealers, giving Pakistani players the closest experience to a real casino.

done99 offers a generous welcome bonus package to newly registered players making their first deposit. The specific percentage match and maximum bonus amount are displayed on the promotions page at the time of registration and may vary based on current campaigns. Typically, the welcome offer includes a deposit match bonus plus free spins on selected slot titles. To qualify, your first deposit must meet the minimum threshold stated in the offer terms. The bonus is credited to your account automatically upon qualifying deposit.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, if done99 gives you a Rs 5,000 bonus with a 30x wagering requirement, you need to place bets totalling Rs 150,000 before the bonus converts to withdrawable cash. Different games contribute differently — slots typically contribute 100%, while live table games may contribute 10%–20%. Full contribution rates are listed in done99's bonus terms. Always read the terms before claiming any offer.

Yes, winnings generated from done99 free spins are subject to wagering requirements before they can be withdrawn, unless the promotion explicitly states "wager-free" spins. Free spin winnings are credited as bonus funds, not real cash, and must be played through the stated number of times within the bonus validity period — typically 7 to 30 days. Winnings that expire before the wagering requirement is met are forfeited. Check the specific free spins promotion terms on done99's promotions page for exact details.

done99's VIP program rewards loyal players with exclusive benefits including higher withdrawal limits, personalised bonuses, dedicated account managers, faster KYC processing, and invitations to special events. VIP tiers are earned based on your cumulative wagering activity on done99. As you progress through tiers, your rewards and privileges increase. There is no application process — eligible players are identified automatically and invited to the VIP program by the done99 team. Visit the /vip page for a full breakdown of tier benefits.

There are several reasons a bonus may be cancelled or forfeited on done99: the wagering requirement was not completed within the validity period; a withdrawal was requested before the playthrough was finished; the bonus terms were violated (e.g., placing bets on excluded games); or a duplicate account was detected. If you believe your bonus was cancelled in error, contact done99 live chat or email [email protected] with your account details and the bonus reference, and our team will investigate within 24 hours.

done99 operates under an internationally recognised gaming license, which requires the platform to meet strict standards for player protection, fair play, anti-money laundering compliance, and responsible gaming. The license mandates independent audits of all RNG systems and regular reporting to regulatory authorities. While specific license details are published in done99's footer and Terms & Conditions, players in Pakistan can be assured that done99 is committed to operating transparently and ethically under international gaming standards.

The minimum age to register and play on done99 is 21 years old. This is a strict, non-negotiable policy. All players must confirm their age at registration, and done99 requires CNIC verification before processing any withdrawal to confirm that the account holder is 21 or above. Any account found to be held by a person under 21 will be immediately suspended and the balance may be forfeited. done99 strongly encourages parents and guardians to use parental control software to prevent underage access to online gambling platforms.

Log in to your done99 account and navigate to the Responsible Gaming section in your account settings. You can set daily, weekly, or monthly deposit limits in PKR. Once set, a deposit limit takes effect immediately. If you wish to decrease your limit, the change is applied instantly. If you wish to increase your limit, a mandatory 24-hour cooling-off period applies before the increase takes effect — this built-in delay is a deliberate protection mechanism. done99 recommends setting a limit that aligns with your regular entertainment budget.

done99 provides a self-exclusion tool directly within your account settings under the Responsible Gaming section. You can choose exclusion periods ranging from 24 hours to permanent closure. Once activated, your account is immediately locked, deposits are blocked, and done99 will stop sending you all promotional communications for the duration of the exclusion. If you cannot access your account, contact live chat support or email [email protected] and request an immediate exclusion — our team will action it without delay and without any questions or judgment.

If you feel your gambling is becoming a problem, the most important thing is to act now rather than later. First, use done99's self-exclusion tool to lock your account immediately. Then consider speaking to a trusted family member or friend, or seek professional counselling from a qualified mental health professional in Pakistan who specialises in behavioural addictions. done99's support team is available 24/7 via live chat and can connect you with our responsible gaming resources, activate spending limits, or process an immediate account closure — whatever you need to regain control.

Yes. done99 uses SSL (Secure Socket Layer) encryption across the entire platform, ensuring that all data transmitted between your browser and done99's servers is encrypted and protected from interception. Your CNIC, banking details, and personal information are stored securely and are never sold to or shared with third parties except as required by our licensing obligations. done99's privacy practices are governed by our Privacy Policy, which outlines exactly how your data is collected, stored, used, and protected. Two-factor authentication is also available to add an extra layer of security to your account login.